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Report a Home & Legacy household claim

You can report your household claim to us by phone, email or using our online system.

It should only take a few minutes to submit your claim online. Please be aware that you cannot save and complete later.

Once you have submitted the details of the claim, we will advise you of the next steps.

To understand how personal information you provide is used, read our Privacy Notice.

Firstly, please provide the following qualifying information so that we may direct your claim appropriately.

mandatory field

Qualifying information

Is your home habitable? E.g. ‘no’ if you cannot stay there due to lack of basic facilities, such as electricity or water.

No

Yes

Required Please call 020 8603 9849 in the first instance as there may be cover available under the Home Emergency section of your policy.

Is your home secure?E.g. ‘no’ if doors are broken or windows are smashed.

No

Yes

Required Please call 020 8603 9849 in the first instance as there may be cover available under the Home Emergency section of your policy.

Is your home suffering from any ongoing water leak?E.g. mains water is escaping from a burst pipe or leaking appliance.

No

Yes

Required Please call 020 8603 9849 in the first instance as there may be cover available under the Home Emergency section of your policy.

Does vermin need removing from your home?E.g. any of the following need to be removed from your home: various species regarded as pests or nuisances including, but not limited to, mice, rats, squirrels, insects, arachnids, worms or other disease-ridden creatures.

No

Yes

Required Please call 020 8603 9849 in the first instance as there may be cover available under the Home Emergency section of your policy.

Is there a problem with the drains, gutters or downpipes? E.g. failure or damage to the plumbing, drainage, gutters or downpipes which could result in damage to your home.

No

Yes

Required Please call 020 8603 9849 in the first instance as there may be cover available under the Home Emergency section of your policy.

Has anyone suggested they are holding you responsible for injury, or for damage to their property?

No

Yes

Required Due to the nature of your claim, we need to speak to you. Please call us as soon as possible, Monday to Friday, 9am – 5pm, on 0344 893 8360.

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You can also report your claim by phone or email.

Call us on 0344 893 8360

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Home and Legacy Insurance Services Limited is a wholly owned subsidiary of Allianz Holdings plc.
Registered Address: 57 Ladymead, Guildford, Surrey GU1 1DB. United Kingdom. Registered in England No. 3007252.
Home and Legacy Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register number 307523.
A member of the British Insurance Brokers Association.

Calls may be recorded for training and/or monitoring purposes.

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